Refund policy

Return and Refund Policy

Effective Date: September 18, 2026

Welcome to Stackly Autos (“we,” “our,” or “us”). We are committed to providing customers with reliable personal care products, including toothpaste, toothbrushes, and dental floss designed to support everyday oral hygiene routines. We understand that selecting products for your personal care needs requires confidence and trust, and we strive to make every purchase experience simple, transparent, and satisfying.

This Return and Refund Policy explains the terms and conditions regarding product returns, exchanges, refunds, and related customer support matters for purchases made through https://www.stackly.autos/.

1. Return Eligibility

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product must remain in a condition suitable for resale.
  • Customers must provide proof of purchase, such as an order confirmation email or receipt.
  • The return request must be submitted within the applicable return period.

Due to the personal hygiene nature of our products, including toothpaste, toothbrushes, and dental floss, opened or used oral care products cannot be returned for safety and sanitation reasons.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened toothpaste products;
  • Used toothbrushes or dental accessories;
  • Opened dental floss packages;
  • Items damaged after delivery due to improper handling;
  • Products returned without original packaging;
  • Clearance or final-sale items, where applicable.

If you receive a defective, damaged, or incorrect product, please contact us promptly so we can review the situation and provide an appropriate solution.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment; however, unexpected issues may occasionally occur during fulfillment or transportation.

If your order arrives:

  • Damaged;
  • Defective;
  • Missing items;
  • Different from what you ordered;

please contact us within 7 days of delivery at:

Email: [email protected]

Please include:

  • Your order number;
  • A description of the issue;
  • Photos showing the condition of the product and packaging, if applicable.

After review, we may offer a replacement, refund, or another appropriate resolution.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • The item received was incorrect;
  • The product arrived damaged;
  • The product was defective due to manufacturing issues.

Returned packages should be shipped using a trackable delivery service. We are not responsible for returned items lost during transportation.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Customers should allow several business days for refunded funds to appear in their account.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

6. Exchanges

At this time, we handle exchanges on a case-by-case basis depending on product availability.

If you need a replacement item, please contact our customer service team at:

[email protected]

7. Legal Compliance

This policy is designed to operate in accordance with applicable consumer protection laws of the State of Nebraska and applicable federal regulations. Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.